Hotel Consultant Nairobi KenyaHotel Consultant Nairobi Kenya

Guest Engagement & Reputation

Attract & Retain Guests

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More Bookings

Large or Small unit, there is something great that fits ; More so its the strategy that Revonnates rolls out.

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Competitor Daily Analysis

Review & Alignment

We do snoop on the neighbours that seemingly seem to present a similar value option to lookers. We make informed decisions to present a better advantage. "Price is not always the value add"

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Your Reputation

Is Primary

We help you manage your reputation, get all the feedback there is on multiple channels and help you improve and use it to Market.

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More Spend

Its great when you can showcase some more on other products enhancing guests stay and at the same time affecting your bottom line the right way.

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Stay Ahead

Analyze Feedback Better

Get to view all feedback in one place from all channels as they are posted, we will help you manage and sensitize your team towards improvement.

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Rest Easy

We Stratigise & Monitor

Lets put a pricing strategy for you and put it to work, and we will stay up to ensure we got it right, also keeping ourselves informed on the competition.

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Strategy Not Size

More Bookings

We analyze for all kinds of units, checking the performance on a regular basis.

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Reputation Management

Attract Lookers

Guest Engagement

Arrival & Stay Experience



Experience Opportunity

We focus on the guests journey to convert online lookers into bookers and staying guests into brand ambassadors

Simple Booking Process

Booking Journey

We ensure that your business becomes visible and intentionally attractive on multiple platforms as unique to the Hotel, B&B, Apartments..... both visual & written communication Showcasing the Property, Benefits & the Experience.

We ensure that guests are greeted, acknowledged & excited about their upcoming stay. We handle all pre-arrival requests, clarify on any requests on behalf of the property & up-sell in record timing . as well manage expectations.

We ensure that the guests booking process is attractive with a simple flow and in line with today's innovation. Our strategy on the property website & on third party channels, is geared Towards Boosting reservation Confidence, Conversion & Guest Loyalty.

The Arrival process, Check in, Stay & Check Out Experience is pivotal towards the Guest Retention, Loyalty & becoming brand ambassadors. More to our Guest arrival Engagement, Guest Relations Team activities & Training undertaken, we focus for a great experience.


Direct Feedback

Assessment & Reporting

Online Reviews

Stay Ahead

Care Centre

First Review

Tracking & Response

Monitoring & Image Boost

We encourage guests to provide direct reviews, essential to help improve services in all areas of the guest's cycle.

Engage guests directly, receive feedback assess & report to unit managers with feedback to guests.

We harness the opportunity of Reviews in assessing the product experience, value and quality to guests; with valuable action.

Professional Problem Tracking & Correction on all available platforms efficiently; to guests and internally promoting image.

Professional & Timely follow up of Guest Feedback

We Track, Respond & Assure

We track Problems & Monitor Remedial Reaction

Monitor Competition & Leverage Pricing

Monitor Guest Satisfaction

Identify Revenue Opportunity in Pricing

Optimize Revenue with Guest Satisfaction

Address under-performing Revenue Areas

Boost Image, Increase Repeat Guests & Increase Revenue

Out Perform the Competition



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